Resume
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Jauwan Isiah Johnson
I’m a Web Designer based in Fort Mill, SC
About Me
Enthusiastic Web Designer with 5+ years of experience maintaining and developing website projects. Innovative professional recognized by peers for effective creative-thinking and technical skills. Adept at creating creative and functional UX/UI designs, web page layouts, color schemes, and infrastructure to maintain a cohesive website that meets clients' needs.
Skills
Web Development & Design
Strategic Planning
Problem Resolution
Process Improvement
Relationship Management
Team Leadership
Customer Relationship Management (CRM)
Graphic Design
Photo Editing
Computer Troubleshooting & Repair
Search Engine Optimization (SEO)
Technical Knowledge
HTML5
CSS3
JavaScript
PHP
Bootstrap
cPanel
Experience
2023 - Current Moody’s Corporation
Technical Support Analyst
I successfully diagnosed and repaired over 60 devices monthly, consulted with 30+ companies, and optimized website and marketing strategies.
More Details2019 - 2023 Datasyst LLC
IT Technician and Web Developer
I successfully diagnosed and repaired over 60 devices monthly, consulted with 30+ companies, and optimized website and marketing strategies.
More Details2019 - 2023 Self-Employed
Freelance Web Designer
I designed over 20+ websites and templates for fulfilling client brand standards and managed web hosting setup, server configuration, and client web domain registration
More Details2015 - 2019 Papa Johns
Restaurant Team Member / Management Trainee
Contributed to the success of the pizza family by delivering quality and exceptional service to customers. Assisted General Manager with day-to-day operations.
More Details
Recruited to provide hands-on experience in managing and troubleshooting Mac systems, utilizing JAMF, and delivering top-notch IT support.
Key Accomplishments
Delivered exceptional technical support to end-users by promptly addressing hardware and software-related issues.
Managed and maintained Mac Devices using JAMF, ensuring software deployment and updates were efficiently executed.
Conducted troubleshooting and resolved hardware and software problems, guaranteeing optimal system performance.
Collaborated with cross-functional teams to meet IT support needs and optimize user experience.
Contributed to knowledge sharing and documentation, enhancing team efficiency and problem-solving capabilities.
Recruited to collaborate with the technical and logistics teams’ of this technology service provider to diagnose and offer repair services for computers, phones, tablets, and printers.
Key Accomplishments
Realized 20% increase in sales by promoting business goals to 4K+ potential clients by designing and bolstering company website, branding, and marketing strategies.
Diagnosed and repaired 60+ computers and peripherals in 1 month with 95% success rate by collaborating with technical and logistics teams, explaining cause of problem, and performing necessary repairs.
Created and oversaw workflows, processes, and guidelines for services, security, privacy guidelines, and inventory utilized in 1.5K+ service tickets. Realized average resolution time of 4 business days.
Wrote, organized, and tracked 2K notes of all support requests, incidents, and customer activity in CRM.
Served as Consultant for 30+ organizations on managed IT, security, and printing solutions.
Enhanced staff development and performance by steering training for technicians to acquire complex skills needed to complete all requirements for certifications within 90 days.
Hired to prepare and serve safe customer food items by following standardized recipes and portion control guidelines to maintain and ensure consistent quality.
Key Accomplishments
Trained to become Assistant Manager by participating in leadership development programs and acquiring skills to effectively supervise and support team.
Assured outstanding client dining experience by providing exceptional customer service when greeting all patrons, taking orders, and ensuring needs were met in friendly and efficient manner. Addressed customer concerns and resolved issues promptly and professionally.
Strengthened financial operations by correctly processing all customer monetary and credit card transactions, including utilizing POS system for order processing and to ensure proper recording of sales.
Created welcoming and comfortable environment for customers by maintaining cleanliness and organization of dining area.
Fulfilled customer orders promptly and correctly and assisted with food preparation and inventory management by collaborating with team members.
Enabled upselling and cross-selling to customers by participating in training programs to boost knowledge of company menu items, ingredients, and promotions.
Facilitated web hosting setup, server configuration, and web domain registration for clients, including launching website that averaged 400 daily visits.
Steered high pressure situations during peak hours by remaining calm, effectively multitasking, and prioritizing tasks to ensure timely service.
Followed all safety and sanitation protocols to ensure clean and hygienic work environment, including proper food handling, storage, and disposal.
Education
Charleston Southern University
2014 - 2019 Bachelor of Science
Natural Science
As a natural science major, I gained a comprehensive understanding of the natural sciences and mathematics through an interdisciplinary approach. I had the freedom to select courses from a wide range of disciplines, including biology, chemistry, engineering, mathematics, physics, and computer science.
Courses:
Anatomy & Physiology I
Applied Networking (XHTML, DHTML, Perl, Python, Flash, ASP, and JavaScript)
Astronomy I
Concepts of Chemistry
College Chemistry I
Criminal Justice
Ecology 1
Foundations of Biology I
General Psychology
Introductory Physics I
Object-Oriented Programming (Java)
Survey of Scripting Languages (Python, Ruby, Perl, JavaScript)
Procedural Programming
Principles of Cybersecurity
Principles of Marketing
Principles of Management
Marching Band
Studio Proficiency - Percussion
Steel Drum Ensemble
Percussion Ensemble
Wind Ensemble
Music History and Literature I
Certifications
CompTIA A+ ce Certification
Apple Certified Mac Technician
Apple Certified iOS Technician
Sass Essential Training
Figma for UX Design
Introduction to Web Design
WordPress Essential Training
